Customer service
Write to us and a person reads it
One inbox, team@mychoicesmart.com, staffed Monday to Saturday, 8am to 6pm Mountain from the Scottsdale office by people who can see your order.
Anything arriving outside those hours is picked up the next working day. Every exchange is timestamped against your record, so returning to a matter weeks later does not mean explaining it again from scratch.
Where to write
- 01Customer serviceteam@mychoicesmart.com
- 02HoursMonday to Saturday, 8am to 6pm Mountain
- 03First replyWithin one working day
- 04By postHI-HEALTH SUPERMART CORP., 15207 N 75th St Ste 104, Scottsdale, AZ 85260
- 05Stop texts nowReply STOP to any message, or use the removal form
Include
What to put in the email
None of it is required. It just turns a three-message exchange into one.
- Your order number, or the delivery address if the number is lost. Either finds the record.
- What you would like to happen. A return, a replacement, a label read out, a lot checked.
- For a damaged parcel, a photograph of the box and the bottles as they arrived. It settles the carrier claim in one go.
- For a label question, the item and the pack size. Two pack sizes of one item can carry different other-ingredients lines.
- For anything about texts, the mobile number, so we act on the right record.
Timing
How long things take
| Request | Typical time |
|---|---|
| First reply to any email | Same day within Monday to Saturday, 8am to 6pm Mountain, otherwise the next working day |
| Return instructions issued | Same working day |
| Refund reaching your card | 5 to 10 business days after the parcel arrives back |
| Replacement dispatched | Next business day, at our cost, where we were at fault |
| Mobile number removed from texts | Immediately, though a message already queued may still arrive |
| Data access or deletion request | Acknowledged within 2 business days, completed within 30 days |
Texts
Text specials
Optional, marketing only, and nothing to do with placing an order.
- Marketing messages only. Weekly specials and news about new stock.
- Never order updates. Receipts and tracking are always emailed.
- Up to 4 messages per month; frequency varies. Message and data rates may apply.
- US cell numbers only, 18 or over.
- Text STOP back and they stop. Text HELP and you get our contact details.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
- Not a condition of any purchase. See our Privacy policy and Terms of sale.
Already signed up and want out? Use the removal form, reply STOP to any message, or just email and ask.