About the store
The company behind the shelves
Hi-Health Supermart Corp. is a retailer, registered in the United States and operating from one address. This page covers the company; the what we stock page covers the goods.
There is one legal entity, one address, one customer service inbox and no second trading name. We do not sell through marketplaces under a different identity, and we run no affiliate program that would put our shelf list in the hands of people we have never met.
Registration
Everything a buyer, a bank or a reviewer would want to check.
- 01Operating companyHI-HEALTH SUPERMART CORP.
- 02EIN86-0262033
- 03Address15207 N 75th St Ste 104, Scottsdale, AZ 85260
- 04Websitemychoicesmart.com
- 05Customer serviceteam@mychoicesmart.com
- 06HoursMonday to Saturday, 8am to 6pm Mountain
- 07Governing lawState of Arizona
How something gets onto the shelf
Every line in the shop had to clear the same five questions before a purchase order was raised. A supplier who cannot answer one of them does not get an order, however good the margin looks.
| Question | What a failing answer looks like |
|---|---|
| Who physically makes it, and where? | "That is commercially sensitive." |
| Is there a certificate of analysis for this lot? | A specimen certificate from a lot made two years ago. |
| Does the label give the form, not just the nutrient? | A mineral named with no salt stated. |
| Is your own copy free of health claims? | Packaging that says it treats something. |
| Will you take stock back? | "All sales final." Our 60-day return only works if we can move a bad batch back up the chain. |
Who answers when you write
Customer service is a small team working Monday to Saturday, 8am to 6pm Mountain from the Scottsdale office, reachable at team@mychoicesmart.com. That inbox is the only channel we run: no outsourced call centre, no chat widget staffed by a third party, and no social media inbox where account questions get answered by somebody who cannot see your order.
Keeping it to one written channel is deliberate. Every exchange is timestamped and attached to your record, so when you come back to something weeks later nobody asks you to explain it from the beginning.
- Can look up an order, the lot that shipped and its expiry.
- Can read out a full Supplement Facts panel before you buy rather than after.
- Can start a return or a replacement the same working day.
- Can remove a mobile number from the text program immediately, without asking why.
- Cannot tell you what to take, or whether something is safe with your prescriptions.
- Cannot make a health claim. If you ask whether an item treats a condition, the honest answer is that it is a dietary supplement and it does not.
What we do with your details
The short version lives here; the binding version is the Privacy policy.
- We do not sell personal information. Not to data brokers, not to other retailers.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text opt-in data and consent sit outside every other category of sharing described in the policy.
- Card details are not kept after the charge they were given for.
- Lot records are kept against sales, because a recall that cannot be traced to specific customers is not a recall.
- You can ask what we hold and ask us to delete it, by writing to team@mychoicesmart.com.